Errand360 is a Nigerian delivery company with a mission to provide eco-friendly and efficient delivery solutions. Their focus on sustainability and community sets them apart from traditional delivery services. However, to maintain a competitive edge, Errand360 needs a user-friendly mobile app that caters to both customers and delivery personnel (riders).

Problem:

While Errand360 offers a unique service, their current mobile app might lack intuitive design and functionality. This could lead to a poor user experience for both customers and riders, potentially resulting in:

• Difficulty placing orders and tracking deliveries for customers.

• Inefficient route planning and task management for riders.

• Increased customer support inquiries due to app confusion.

Proposed Solution:

Customer Experience (CX):

• Simplified Order Placement: The app should guide users through a clear and concise process for placing orders. This includes features like easy location selection, browsing delivery options (e.g., groceries, documents), and real-time fare estimates.

• Transparent Tracking: An interactive map should display the rider's location and estimated delivery time. Push notifications can update customers on order status changes.

• Multiple Payment Methods: The app should offer a variety of secure payment options, including cash on delivery, debit/credit cards, and mobile wallets.

Rider Experience (RX):

• Optimized Route Planning: The app should integrate with mapping services to offer riders the most efficient routes for their deliveries. This can include features like real-time traffic updates and suggested waypoints.

• Clear Task Management: A dedicated section should display all assigned deliveries with relevant information (e.g., pick-up location, drop-off address, item details). This can help riders plan their day and prioritize tasks.

• Earnings Overview: Riders should be able to easily access their earnings history and track their progress towards set goals.

Benefits:

By implementing these UI/UX improvements, Errand360 can expect:

• Increased customer satisfaction and order volume due to a user-friendly app.

• Improved rider efficiency and productivity through optimized route planning and task management.

• Reduced customer support inquiries due to a more intuitive app experience.

• Enhanced brand image by showcasing their commitment to a positive user experience.

Conclusion:

Errand360's focus on sustainability and community is commendable. By investing in a user-centered mobile app design, they can streamline their delivery process, improve customer and rider satisfaction, and solidify their position as a leading eco-friendly delivery service in Nigeria.